{"xsrfToken":"17abae2d47aa22641e2aa26ab253dd17f6fd5692_lout","branding":{"id":"1","key":"bmssc","name":"Bliss Media Studio Support Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000b12","headerLinkHoverBGColor":"#000b12","headerBadgeColor":"#000b12"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8ad0ca64-308c-4545-b6fc-f7c13598a54c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDJjY2NhNS1mMjBkLTRlM2QtODRkOC01OGI4ZWI2ZGYzMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhZDBjYTY0LTMwOGMtNDU0NS1iNmZjLWY3YzEzNTk4YTU0YyI6WyJyZWFkIl19LCJleHAiOjE3MzEwNTg5NjYsIm5iZiI6MTczMTA1ODM2Nn0.zmz5MtD_-gRU7kcaLhXlXFVYosCVjNsiJ-PIIPChYY8&client=7d2ccca5-f20d-4e3d-84d8-58b8eb6df315&mode=fit","logoId":"8ad0ca64-308c-4545-b6fc-f7c13598a54c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"bmssc","projectId":10009,"serviceDeskId":1,"name":"Bliss Media Studio Support Center","description":"<p>Welcome! You can raise a request for Bliss Media Studio Support Center using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"Alternate Payment","descriptionHtml":"","callToAction":"Alternate Payment","introHtml":"<p>Don't want to use PayPal? Submit request for alternate payment options.</p>","icon":10484,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[1],"key":""},{"id":"10","name":"Atlassian License Quote Request","descriptionHtml":"<p>Submit your inquiry here to receive a customized quote tailored to your organizational needs. Whether you're expanding your Atlassian suite or starting fresh, our dedicated team will guide you through every step of the licensing process, ensuring a seamless and cost-effective transition. Let us help you unlock the full potential of Atlassian tools for your team!</p>","callToAction":"Atlassian License Quote Request","introHtml":"<p>Looking to acquire or upgrade your Atlassian licenses? Bliss Media Studio offers exclusive discounts and personalized support for all Atlassian products. Submit your inquiry here to receive a customized quote tailored to your organizational needs. Get a larger discount when purchasing Atlassian licenses with our support packages. Please see our Privacy Policy at <a href=\"https://blissmediastudio.com/privacy-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://blissmediastudio.com/privacy-policy/</a> on how we will use your data.</p>","icon":10496,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1,2],"key":""},{"id":"11","name":"Atlassian Product Implementation Quote","descriptionHtml":"","callToAction":"Atlassian Product Implementation Quote","introHtml":"<p>Boost your team's productivity with our expert Atlassian implementation services. From initial setup to scaling your Atlassian products like Jira and Confluence, our certified experts tailor solutions to fit your unique business needs.Let us help you optimize your Atlassian environment for maximum efficiency and cost savings. Submit this form to start improving your workflow and discuss your licensing options with no obligation.</p>","icon":10484,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[2],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":2,"name":"Licensing and Billing"}],"orderMapping":{"1":[10,9,1,3,4,6,8],"2":[11,10,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f69ffb11-c3cc-34d2-aeee-0dd2f336615c","appLinkName":"","appLinkUrl":"","spaceKey":"BMSSC","spaceName":"Bliss Media Studio Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BMSSC","serviceDeskId":1,"kbLinkDomainURLs":["https://blissmediastudio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BMSSC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDJjY2NhNS1mMjBkLTRlM2QtODRkOC01OGI4ZWI2ZGYzMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEwNTk1NjYsIm5iZiI6MTczMTA1ODM2Nn0.CJbY0zHVyHUJNbM1UQmHi9GrL7gMcKBXekSYMNXBP7g","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"7d2ccca5-f20d-4e3d-84d8-58b8eb6df315","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10009,"form":{"name":"Atlassian Product Implementation Quote","descriptionHtml":"","callToAction":"Atlassian Product Implementation Quote","intro":"<p>Boost your team's productivity with our expert Atlassian implementation services. From initial setup to scaling your Atlassian products like Jira and Confluence, our certified experts tailor solutions to fit your unique business needs.Let us help you optimize your Atlassian environment for maximum efficiency and cost savings. Submit this form to start improving your workflow and discuss your licensing options with no obligation.</p>","instructions":"","icon":10484,"iconUrl":"https://blissmediastudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10079","fieldConfigId":"10193","label":"Atlassian Products","description":"Please select the Atlassian products you would like to receive a quote on and if you don't see it in the list, select \"Other\" and add the specifics in the notes below.","descriptionHtml":"<p>Please select the Atlassian products you would like to receive a quote on and if you don't see it in the list, select \"Other\" and add the specifics in the notes below.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10043","label":"Jira Software","selected":false,"children":[]},{"value":"10044","label":"Jira Service Management","selected":false,"children":[]},{"value":"10045","label":"Jira Work Management","selected":false,"children":[]},{"value":"10046","label":"Confluence","selected":false,"children":[]},{"value":"10047","label":"Jira Product Discovery","selected":false,"children":[]},{"value":"10048","label":"Atlassian Access","selected":false,"children":[]},{"value":"10049","label":"Marketplace Apps","selected":false,"children":[]},{"value":"10050","label":"Other","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"For each product selected please provide the estimated number of users. Please note for us to provide a discount on a specific product, it must have a minimum of 11 seats or 5 agents for Jira Service Desk. Please also note if you have purchased any licenses from any other Atlassian partner previously.","descriptionHtml":"<p>For each product selected please provide the estimated number of users. Please note for us to provide a discount on a specific product, it must have a minimum of 11 seats or 5 agents for Jira Service Desk. Please also note if you have purchased any licenses from any other Atlassian partner previously.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10080","fieldConfigId":"10194","label":"Requested Billing Term","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10051","label":"Monthly","selected":false,"children":[]},{"value":"10052","label":"Yearly (12 months)","selected":false,"children":[]},{"value":"10053","label":"Yearly (24 months)","selected":false,"children":[]},{"value":"10054","label":"Net-30 (Only for orders greater than $10k)","selected":false,"children":[]},{"value":"10055","label":"Unsure","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10081","fieldConfigId":"10195","label":"Existing Atlassian Cloud Site","description":"If you have an existing site please add here by URL or name.","descriptionHtml":"<p>If you have an existing site please add here by URL or name.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10082","fieldConfigId":"10196","label":"Atlassian Technical Contact","description":"Please provide the email of the person in your company listed as the Technical Contact in your Atlassian instance. Format should be name@yourcompanydomain (must be the same domain as your company account in Atlassian)","descriptionHtml":"<p>Please provide the email of the person in your company listed as the Technical Contact in your Atlassian instance. Format should be name@yourcompanydomain (must be the same domain as your company account in Atlassian)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10084","fieldConfigId":"10198","label":"Bliss Media Studio Implementation Package","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10061","label":"Essentials Package","selected":false,"children":[]},{"value":"10062","label":"Elevate Package","selected":false,"children":[]},{"value":"10063","label":"Ultimate Package","selected":false,"children":[]},{"value":"10064","label":"Unsure","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/11","calendarParams":{"firstDay":0,"date":"2024-11-08T02:32:46-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f69ffb11-c3cc-34d2-aeee-0dd2f336615c","appLinkName":"","appLinkUrl":"","spaceKey":"BMSSC","spaceName":"Bliss Media Studio Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BMSSC","serviceDeskId":1,"kbLinkDomainURLs":["https://blissmediastudio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDJjY2NhNS1mMjBkLTRlM2QtODRkOC01OGI4ZWI2ZGYzMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEwNTk1NjYsIm5iZiI6MTczMTA1ODM2Nn0.CJbY0zHVyHUJNbM1UQmHi9GrL7gMcKBXekSYMNXBP7g","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"7d2ccca5-f20d-4e3d-84d8-58b8eb6df315","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}