My Work

👋 The heart of the OWL desktop client is the Ontask Manager, where you will find My Work. At OWL, "work" represents any task, ticket, or issue (as they are referred to in Jira) that you want to track your time against. Each piece of work must be tied to a project space, which some organizations may refer to as channels, teams, or even contracts/clients. This guide will walk you through the process of selecting a task and tracking your time to it, ensuring that you have everything set up to create proof of work for any task.

✅ Prerequisites

A connected Jira Cloud instance with the OWL App installed.
Successful login to the OWL Client.

🛟 Need Help?

If you encounter any issues or need further assistance, visit our OWL documentation or contact our support team.

\uD83D\uDCD8 Instructions

Open the OWL Desktop Client
Launch the OWL Desktop Client on your computer.
Navigate to the Ontask Manager
Once logged in, locate and click on the Ontask Manager within the OWL Desktop Client. This is where you can view all tasks assigned to you.
Select 'My Work'
Within the Ontask Manager, find and select the My Work section. This area displays the tasks, tickets, or issues that you have access to, organized by project.
Choose a Task to Work On
Browse through the list of tasks under My Work. Click on Work on Task next to the task or issue that you want to start working on.
Start Tracking Time
After selecting a task, the details will populate in the OWL desktop client. Look for the Start button. Click it to begin tracking your time on the selected task. The OWL Client will now record your work time and activities.

💡 Tips & Tricks

No Tasks Appearing in My Work?

If you don't see any tasks in your My Work section, it could be due to one of the following reasons:

Permissions Issues
You might not have the necessary permissions in Jira to view certain projects or issues. Without the correct permissions, tasks will not appear in your My Work section.
- Solution: Verify your Jira project permissions. For more details on permissions, see Jira Project Permissions.
Tasks Not Assigned to You
Tasks must be assigned to you in Jira for them to appear in My Work.
- Solution: Ensure that the tasks you are working on are assigned to you. Learn more about assigning issues in Jira here.
No Tasks Created
If no tasks have been created within the project, nothing will appear in My Work.
- Solution: Create new issues or tasks within your Jira project. For more information on creating issues, see Creating Issues in Jira.